Reference

How We Look After Your Account Data

ritz99 keeps one plain page for the data behind your account: what we collect at sign-up, what we hold when you log in from your phone, and what you can ask us to change afterwards.

Cookie controlsOne-time login codesData requests by chatClosure on request
ritz99 How We Look After Your Account Data
ASK US DIRECTLY

Where To Send A Data Request

Every request about your data goes through the same door: in-app live chat first, because it already knows which account you are on, then email if you would rather keep a written trail. Whether you are in Johor Bahru or elsewhere in Malaysia, the chat icon sits in the same spot on your phone. Say what you want changed: a correction, a copy of your record, or a closure. Quote the registered email or phone number so we can match you to the right profile. Nothing you send goes anywhere except the team that handles it.

In-app live chat Open the chat icon in your account wallet, pick the data request option, and a local support agent picks it up with your profile already on screen. The quicker route when you are on your phone.
Email data desk Prefer a trail? Write in from the email or phone number registered on your account. Tell us the change you want and we reply to that same address once the check is done.
Account closure request Ask us to close your profile and we shut the account for play, then clear the details we are not required to keep. Anything tied to a retention period stays until that period ends.
COOKIES AND LOGINS

Cookies, Logins And Retention Windows

Three things carry most of the weight on this page: cookies, login security, and how long we keep things. Cookies keep you signed in and remember your device, so a second visit does not send you back through the full setup. Your login sits behind a one-time code sent to your registered number, and nothing opens the wallet without it. Retention is fixed by what local rules require, not by what suits us, and you can ask what that window means for your profile whenever you want.

Cookies and sessions

We set the cookies that keep your session open and remember your device, plus a small set that counts page traffic. Clear them in your browser settings any time; you will simply log in again.

One-time login codes

Your account needs a one-time code sent to the phone number you registered, on top of your password. A new device has to clear that same code before the wallet opens.

Retention windows

Account and payment records stay for the period local rules set down, then get cleared. Ask us and we will say which window applies to your profile and when it runs out.

Access and corrections

See the details we hold, ask for a copy, or have anything wrong corrected from inside your account. A request that clashes with a legal hold is explained rather than ignored.

Questions About Your Data

These are the data questions we get asked most often, answered in the same plain terms we use in chat. Nothing below replaces the wording on this page, but it should cover the everyday cases: what we take at sign-up, what you can ask us to change, and how a closure works. If your situation is not covered here, send the support team a line from inside your account and they will take it from there.

The basics needed to run a wallet: your name, registered phone number or email, date of birth, and the payment record linked to whichever rail you use, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or Maybank2u.

Yes. Send the request from your registered email or through in-app chat and we pull the record together for you. What we can release follows local law, and we tell you if any part has to stay withheld.

Only with the providers needed to run your account: the payment rails that move your ringgit, verification partners, and the studios behind the games you open. We do not sell your profile or hand your number to unrelated marketing lists.

Ask through in-app chat or email. We close the profile for play and clear what we are allowed to clear. Records tied to a legal retention period stay until that period ends, then go.

Verification confirms the wallet and the person match before ringgit moves out. It is there to keep someone else from pulling your balance, and it runs the same way each time you request a payout.

It depends on your jurisdiction. Local rules set the retention period for account and payment records, and once it closes we clear the data. Ask support and we will say which period applies to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.